I am not satisfied with my purchase. Can I return it?

We want you to love your KAAMNA purchase but if you are not satisfied with the product you ordered and would like to return it - we do offer Free Returns within 14 days of the online delivery date. The following conditions are applicable for every return request:

- Kindly make sure that the product is in an unused condition with all the original packaging and the original tags of the product intact.

- Items to be returned should not be washed, worn, or altered.

- Custom-made or personalised items cannot be returned.

- A final inspection will be done by our quality team to ensure the original conditions of the item before processing your returns.

I want to exchange my product with some other product. Can I do that?

Unfortunately, we do not offer exchanges for the purchased product. You will need to return your order and place a new order for the product you wish to purchase.

How to return an Item?

1. Pack the item(s) securely into the original packaging. Please try to use the original shipping box and packing materials.

2. Send us an email at hello@kaamna.in with the subject “Return Request – [Order Number]”

3. In the email, please mention the item(s) in the order you wish to return.

4. Our customer service team will send you a prepaid shipping label for the return. Please take a printout of that label and stick it on the parcel.

5. The delivery partner agent will come to your location for picking up the item.

How will I get my refund back [Mode of Refund]?

Your refund amount will be transferred to the original source of payment as the mode of refund cannot be changed.

For refund for a payment done through Cash on Delivery, kindly send your bank account number and IFSC code to our customer service team at hello@kaamna.in

to enable us to process a refund to your account. Refunds cannot be processed to third-party accounts, i.e., the name of the purchaser’s account should match with the name of the bank account holder provided for refund via NEFT.

When will I get my refund back [Time period of Refund]?

Our customer service team will try their best to process your returns at the earliest, but it could take up to 7 working days post receiving your return parcel at our warehouse to verify your return request. Once the return request has been verified and processed by us, it could take up to 10 working days for the amount to be reflected in your source account.

Are there any terms for returning a product?

Our customer service team will try their best to process your returns at the earliest, but it could take up to 7 working days post receiving your return parcel at our warehouse to verify your return request. Once the return request has been verified and processed by us, it could take up to 10 working days for the amount to be reflected in your source account.

Are there any terms for returning a product?

1. KAAMNA reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds, or exchanges.
2. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.
3. KAAMNA shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
4. You are responsible for properly packaging, labelling and shipping your product to us. Please retain your proof of postage as a safeguard for your shipment.
5. Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by KAAMNA, or if the item(s) has been modified in a manner not authorized by KAAMNA.
6. KAAMNA makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
7. All Returns are at all times governed by Indian laws. KAAMNA and you agree to submit to the non-exclusive jurisdiction of the jurisdiction of Mumbai court.
8. KAAMNA's decisions on Returns are final.