I received an incorrect item, what should I do?

Please send an email to our customer service team at hello@kaamna.in with the images of the incorrect item and you can either ask for a full refund/replacement of the incorrect item with the original ordered item. The replaced item will be shipped to you 7 days after the receival of the incorrect item at our warehouse (subject to its stock availability). In case the requested item is out of stock, you will be refunded your full amount within 7 days after the receival of the incorrect item at our warehouse.

An item/(s) are missing from my order, what should I do?

We apologize for the lapse in concentration but in rare cases of missing items, please follow the return procedure for the complete order and you will be refunded your full amount within 7 working days after receiving the returned order.

I have received a damaged or a defective product. What should I do?

In case of damages or defects on receiving the product, kindly send us the images via email or WhatsApp within 24 hours of receiving the product and we will arrange for a refund or a replacement within 14 working days.

Can I cancel my order?

You may cancel an order for any reason, although cancellation by you must be done before the product has been shipped for delivery to you. No cancellation is permitted subsequently. This can be done either by calling or emailing our Customer Service Team or from your account on the website. You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.

The product that I wanted was previously listed online but now is out of stock. When can I expect it to be back?

We are sorry that your preferred product is out of stock, but we will try our best to replenish the stock within 6 weeks. However, in case if a variant or a product is being discontinued, we will no longer be able to offer that particular product for sales.